Refund & Cancellation Policy

Order Cancellation

You may cancel your order free of charge any time before it has been shipped. Once an order has shipped, it cannot be cancelled, but you may initiate a return once delivered (see below).

To cancel an order before shipment, contact us at arovaneclothing@gmail.com or via WhatsApp with your order number as soon as possible.

Returns

You may return your order within 7 days of delivery, provided:

• The item is unused, unworn, and unwashed.
• Original tags are still attached.
• The item is in its original packaging.

Certain items may be marked as final sale/non-returnable on the product page at the time of purchase (e.g., certain sale items) — this will always be clearly stated before you complete your purchase.

To initiate a return: contact us at arovaneclothing@gmail.com or via WhatsApp with your order number and reason for return within 7 days of delivery. We'll confirm the return and provide instructions for sending the item back.

Refunds

Once we receive and inspect your returned item, we will process your refund within 7 business days:

• Online payments (Razorpay): refunded to your original payment method (card, UPI, net banking, or wallet).
• Cash on Delivery orders: refunded via bank transfer to an account you provide.

Shipping charges (if any were charged) are non-refundable unless the return is due to our error (wrong item shipped, defective product).

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos of the item, and we will arrange a free replacement or full refund, including any shipping costs.

Exchanges

At this time, we do not offer direct exchanges — please initiate a return for a refund and place a new order for the item/size you'd like instead, subject to availability.

Questions

Contact us at arovaneclothing@gmail.com for any questions about cancellations, returns, or refunds.